Privacy Policy

1. Who We Are

Simpli Service Pros ("we," "our," or "us") is a commercial and residential exterior cleaning company based in Plano, Texas, serving the Dallas–Fort Worth Metroplex. Our website is www.simpliservicepros.com.

2. Information We Collect

We collect information you voluntarily provide to us, including:

• Your name, email address, phone number, and property address when you submit a quote request or contact form
• Information about the services you are requesting and details about your property
• Any messages or communications you send us

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, pages visited, and time spent on pages. This is standard practice and does not identify you personally.

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Schedule and provide cleaning services
• Send appointment confirmations, reminders, and service updates
• Follow up on completed jobs and request reviews
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Third-Party Services

Our website and business operations use the following third-party services that may process your information:

• GoHighLevel (GHL) — our CRM and customer communication platform. Used to manage contacts, appointments, and automated follow-up messages.
• Google Maps — embedded on our contact page to show our service area. Google may collect data as described in their Privacy Policy.
• Google Analytics — if installed, used to understand website traffic and usage patterns. Data is anonymized and aggregated.
• Facebook / Instagram — links to our social media profiles. Visiting those platforms is subject to their own privacy policies.

5. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device. You can control or disable cookies through your browser settings; however, doing so may affect some website functionality.

We do not use cookies for advertising or to track you across other websites.

6. SMS & Email Communications

If you provide your phone number or email address, we may contact you regarding your quote request, scheduled services, or follow-up after a job. You can opt out of non-essential communications at any time by replying STOP to any text message or by contacting us directly.

We do not send spam. All communications are related to services you have requested or inquired about.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to provide services and fulfill the purposes described in this policy, unless a longer retention period is required by law. Customer records are typically retained for up to 5 years for business and tax purposes.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.